1. Build a Tech Strategy and Long-Term Vision
● Identify and assess the organization’s technology needs across programmatic and operational functions.
● Engage and collaborate with stakeholders across The Circle and its ecosystem to understand
challenges, needs, and aspirations.
● Define problem statements and translate them into clear and structured technology requirements.
● Develop a technology strategy and roadmap aligned with The Circle’s mission and organizational priorities.
● Create implementation roadmaps with milestones, stakeholder roles, and change management plans.

2. User Research, Product Design, and Product Management
● Lead user research across teams to understand workflows, pain points, and technology needs.
● Own product design and management for internal technology solutions from discovery through implementation and adoption.
● Create and maintain clear documentation for systems, workflows, and processes.

3. Lead Implementation of Tech Solutions and Initiatives
● Implement technology solutions for learning, data, and knowledge management across
programs and teams.
● Build and manage implementation plans, timelines, stakeholder coordination, and rollout
processes for technology initiatives.
● Coordinate with external vendors, service providers, and developers to ensure timely and
high-quality execution.
● Support system adoption through testing, feedback collection, troubleshooting, and process improvements.

4. Technology Operations and Internal Support
● Manage hardware procurement, inventory, allocation, and replacement processes.
● Manage software subscriptions, renewals, access permissions, and vendor coordination for
organizational tools (e.g., Google Workspace, Zoom, Slack, Typeform, etc.).
● Provide day-to-day technology support to internal teams, including troubleshooting hardware,
software, accounts, and access-related issues.
● Support onboarding and offboarding processes from a technology and systems perspective.

5. External / Partner-School Technology Advisory Support
● Design circle’s incubation network support strategy in collaboration with the program teams.
● Provide advisory support to partner schools on technology selection, implementation
approaches, and effective use of tools.
● Support problem-solving on key technology-related challenges and share relevant guidance or
best practices as needed.

6. IT Policy Development and Implementation
● Review, update, and implement IT policies and technology-use guidelines across the organization.
● Support the team in adopting best practices related to access management, data protection, software usage, and security hygiene.
● Develop and maintain simple processes and documentation to support effective technology
usage across teams.